Support

Found a bug, have an idea, or need help? We read every message sent to support@ravenkeel.com and aim to reply within two business days.

Send us a message

Use the form below for bug reports, enhancement ideas, questions or billing help. If it doesn't load, open the support form.

Or email support@ravenkeel.com.

What to include in a bug report

• Extension name (TideWire or TideWire Pro)
• Version number (shown at chrome://extensions)
• Browser and operating system
• Steps to reproduce, what you expected, and what happened
• A screenshot or short screen recording, if possible

Billing and subscriptions

TideWire Pro subscriptions are processed by Stripe through ExtensionPay. To cancel or update your payment method, open TideWire, choose Manage subscription, and follow the ExtensionPay link. Cancellation stops future charges, and Pro access continues until the end of your current billing period. For refunds (on request within 14 days of a charge), see our Refund Policy or choose "Billing" in the form above.